Problem loading page

General Support for technical Issues relating to AlegroCart
Delpfine
Posts: 142
Joined: Fri Feb 08, 2013 3:47 pm
Location: Austin, TX

Problem loading page

Post by Delpfine » Wed Feb 13, 2013 2:50 pm

I am getting this error in the admin dashboard:

"Content Encoding Error

The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression."

I can get to the main screen, but I can't edit a product and can't work with images.

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Brent
Site Admin
Posts: 4459
Joined: Sat Dec 12, 2009 3:35 pm
Location: Canada eh

Re: Problem loading page

Post by Brent » Wed Feb 13, 2013 3:35 pm

did you change anything in the settings that had to do with cmpression?

Delpfine
Posts: 142
Joined: Fri Feb 08, 2013 3:47 pm
Location: Austin, TX

Re: Problem loading page

Post by Delpfine » Wed Feb 13, 2013 3:52 pm

no

Delpfine
Posts: 142
Joined: Fri Feb 08, 2013 3:47 pm
Location: Austin, TX

Re: Problem loading page

Post by Delpfine » Thu Feb 14, 2013 8:05 am

It happened right after I was trying to upload an image that I had rotated in Windows Explorer. So, today I had the bright idea to delete that image via ftp. That seemed to do it. I don't get the page load problem now.

Delpfine
Posts: 142
Joined: Fri Feb 08, 2013 3:47 pm
Location: Austin, TX

Re: Problem loading page

Post by Delpfine » Thu Feb 14, 2013 8:24 am

Well, that wasn't it completely. It seems to have a problem when I try to upload large jpg files (>1mb). Previously, I had uploaded compressed versions so that the files were smaller and would load fast. However, they didn't scale well. So, I thought I'd upload the original large jpg files so that when the user enlarged them they would be clear and I could save the step of resizing the photos that I've already taken. Any ideas why the large jpg files that I created in Photoshop would be causing the compression error?

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Brent
Site Admin
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Joined: Sat Dec 12, 2009 3:35 pm
Location: Canada eh

Re: Problem loading page

Post by Brent » Thu Feb 14, 2013 9:09 am

Give me an Idea what the file size is and where you are using it.

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Brent
Site Admin
Posts: 4459
Joined: Sat Dec 12, 2009 3:35 pm
Location: Canada eh

Re: Problem loading page

Post by Brent » Thu Feb 14, 2013 9:18 am

Would you also please try with a different browser just to see if we get the same issue.

Delpfine
Posts: 142
Joined: Fri Feb 08, 2013 3:47 pm
Location: Austin, TX

Re: Problem loading page

Post by Delpfine » Thu Feb 14, 2013 9:31 am

1.268 MB for one. 1920x1920. Admin > Image.

I have resized everything to 50% and that seems to work. So, this is an academic question now in case anyone else has the problem.

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leo
admin
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Location: Hungary

Re: Problem loading page

Post by leo » Thu Feb 14, 2013 9:42 am

Max. uploadable file size?

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Brent
Site Admin
Posts: 4459
Joined: Sat Dec 12, 2009 3:35 pm
Location: Canada eh

Re: Problem loading page

Post by Brent » Thu Feb 14, 2013 10:02 am

Just as a test, I uploaded a 3.12mb file, 1744 X 2888 and all worked fine on my server.
In image file, mine shows 8mg file size limit.

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