Plz help !!! problem with order

General Support for technical Issues relating to AlegroCart
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buikhanh
Posts: 3
Joined: Mon Apr 18, 2011 3:48 am

Plz help !!! problem with order

Post by buikhanh » Mon Apr 18, 2011 3:52 am

HI! This my problem.
My order has been processed but it has nothing in history order and admin database!
I dont know why???

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leo
admin
Posts: 4320
Joined: Sun Dec 13, 2009 8:27 am
Location: Hungary

Re: Plz help !!! problem with order

Post by leo » Mon Apr 18, 2011 4:12 am

Hi!
Can you give us a little bit more information?
What was the payment method used during checkout?

buikhanh
Posts: 3
Joined: Mon Apr 18, 2011 3:48 am

Re: Plz help !!! problem with order

Post by buikhanh » Mon Apr 18, 2011 4:44 am

This video about my prloblem. I use xampp 1.7, firefox 4.0
http://www.youtube.com/watch?v=5Ru9apUf8z4
thanks for your help!

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Brent
Site Admin
Posts: 4459
Joined: Sat Dec 12, 2009 3:35 pm
Location: Canada eh

Re: Plz help !!! problem with order

Post by Brent » Mon Apr 18, 2011 7:29 am

The problem is probably your store zone in admin->settings under the store localization tab.
If the country and zone you have set there are not in the shipping / payment zones for this order,
when you choose warehouse pick-up, the shipping address changes to your store address.
This affects the payment process, which is using that zone.
Set your payment method to use all zones for now and that should correct the problem.
Let us know how you make out.

The order process was modified yesterday,for another reason, that would have made this order fail.

buikhanh
Posts: 3
Joined: Mon Apr 18, 2011 3:48 am

Re: Plz help !!! problem with order

Post by buikhanh » Tue Apr 19, 2011 12:48 am

Thanks so much! Thanks!!! :P :P

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