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Website cannot display the page

PostPosted: Thu Mar 10, 2016 2:47 pm
by Delpfine
I just started getting this error message:

Website cannot display the page

It is an HTTP 500 Internal Server Error. The pages in my website that are accessed outside allegrocart are displaying ok. For example, these are fine:

http://www.delpfinewelchdesigns.com/home/subscribe.php
http://www.delpfinewelchdesigns.com/sch ... hedule.php
http://www.delpfinewelchdesigns.com/home/about.php

It's the Home page and the shopping cart that are not coming up:

http://www.delpfinewelchdesigns.com/
http://www.delpfinewelchdesigns.com/?co ... ry&path=18

Re: Website cannot display the page

PostPosted: Thu Mar 10, 2016 3:17 pm
by leo
As it is Internal Server Error 500, you cannot do anything. Patience. The technical stuff at your host is working on the fix, I am sure. If nothing happens in 24 hours, call them.

Re: Website cannot display the page

PostPosted: Fri Mar 11, 2016 10:11 am
by Delpfine
I contacted my provider. But, as I suspected, it's not their problem. Here's the error log:

20160311T114518: delpfinewelchdesigns.com/index.php
PHP Warning: require(/hermes/bosoraweb142/b347/sl.delpfine/public_html/library/locator.php): failed to open stream: No such file or directory in /hermes/bosnaweb18a/b347/sl.delpfine/public_html/index.php on line 17
PHP Fatal error: require(): Failed opening required '/hermes/bosoraweb142/b347/sl.delpfine/public_html/library/locator.php' (include_path='.:/usr/local/lib/php-5.3.29-amd64/lib/php') in /hermes/bosnaweb18a/b347/sl.delpfine/public_html/index.php on line 17

Re: Website cannot display the page

PostPosted: Fri Mar 11, 2016 12:17 pm
by leo
It seems the issue is with the file /library/locator.php.
Use your file manager to see if the file is corrupt or missing. We are guessing your server had a mishap and deleted or corrupted some files and does not have a good back up system.

Re: Website cannot display the page

PostPosted: Fri Mar 11, 2016 1:06 pm
by Delpfine
The locator.php file is not missing. I uploaded another one. But, I still get the same error.

Re: Website cannot display the page

PostPosted: Fri Mar 11, 2016 2:10 pm
by leo
Have you committes any changes in the last couple days?

Re: Website cannot display the page

PostPosted: Fri Mar 11, 2016 2:48 pm
by Delpfine
Just to schedule.php and schedule_2016.php. They are located in /public.html/schedule.

Re: Website cannot display the page

PostPosted: Sat Mar 12, 2016 2:32 am
by leo
What is DIR_BASE in your config.php?
I think your provider has changed the path without informing you.

Re: Website cannot display the page

PostPosted: Sat Mar 12, 2016 7:30 am
by Delpfine
define('DIR_BASE', '/hermes/bosoraweb142/b347/sl.delpfine/public_html/');

Re: Website cannot display the page

PostPosted: Sat Mar 12, 2016 7:40 am
by leo
change to
define('DIR_BASE', '/hermes/bosnaweb18a/b347/sl.delpfine/public_html/');
#define('DIR_BASE', '/hermes/bosoraweb142/b347/sl.delpfine/public_html/');