Website cannot display the page

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Delpfine
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Location: Austin, TX
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Website cannot display the page

Post by Delpfine » Thu Mar 10, 2016 2:47 pm

I just started getting this error message:

Website cannot display the page

It is an HTTP 500 Internal Server Error. The pages in my website that are accessed outside allegrocart are displaying ok. For example, these are fine:

http://www.delpfinewelchdesigns.com/home/subscribe.php
http://www.delpfinewelchdesigns.com/sch ... hedule.php
http://www.delpfinewelchdesigns.com/home/about.php

It's the Home page and the shopping cart that are not coming up:

http://www.delpfinewelchdesigns.com/
http://www.delpfinewelchdesigns.com/?co ... ry&path=18

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leo
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Posts: 4251
Joined: Sun Dec 13, 2009 8:27 am
Location: Hungary

Re: Website cannot display the page

Post by leo » Thu Mar 10, 2016 3:17 pm

As it is Internal Server Error 500, you cannot do anything. Patience. The technical stuff at your host is working on the fix, I am sure. If nothing happens in 24 hours, call them.

Delpfine
Posts: 141
Joined: Fri Feb 08, 2013 3:47 pm
Location: Austin, TX
Contact:

Re: Website cannot display the page

Post by Delpfine » Fri Mar 11, 2016 10:11 am

I contacted my provider. But, as I suspected, it's not their problem. Here's the error log:

20160311T114518: delpfinewelchdesigns.com/index.php
PHP Warning: require(/hermes/bosoraweb142/b347/sl.delpfine/public_html/library/locator.php): failed to open stream: No such file or directory in /hermes/bosnaweb18a/b347/sl.delpfine/public_html/index.php on line 17
PHP Fatal error: require(): Failed opening required '/hermes/bosoraweb142/b347/sl.delpfine/public_html/library/locator.php' (include_path='.:/usr/local/lib/php-5.3.29-amd64/lib/php') in /hermes/bosnaweb18a/b347/sl.delpfine/public_html/index.php on line 17

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leo
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Posts: 4251
Joined: Sun Dec 13, 2009 8:27 am
Location: Hungary

Re: Website cannot display the page

Post by leo » Fri Mar 11, 2016 12:17 pm

It seems the issue is with the file /library/locator.php.
Use your file manager to see if the file is corrupt or missing. We are guessing your server had a mishap and deleted or corrupted some files and does not have a good back up system.

Delpfine
Posts: 141
Joined: Fri Feb 08, 2013 3:47 pm
Location: Austin, TX
Contact:

Re: Website cannot display the page

Post by Delpfine » Fri Mar 11, 2016 1:06 pm

The locator.php file is not missing. I uploaded another one. But, I still get the same error.

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leo
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Posts: 4251
Joined: Sun Dec 13, 2009 8:27 am
Location: Hungary

Re: Website cannot display the page

Post by leo » Fri Mar 11, 2016 2:10 pm

Have you committes any changes in the last couple days?

Delpfine
Posts: 141
Joined: Fri Feb 08, 2013 3:47 pm
Location: Austin, TX
Contact:

Re: Website cannot display the page

Post by Delpfine » Fri Mar 11, 2016 2:48 pm

Just to schedule.php and schedule_2016.php. They are located in /public.html/schedule.

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leo
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Location: Hungary

Re: Website cannot display the page

Post by leo » Sat Mar 12, 2016 2:32 am

What is DIR_BASE in your config.php?
I think your provider has changed the path without informing you.

Delpfine
Posts: 141
Joined: Fri Feb 08, 2013 3:47 pm
Location: Austin, TX
Contact:

Re: Website cannot display the page

Post by Delpfine » Sat Mar 12, 2016 7:30 am

define('DIR_BASE', '/hermes/bosoraweb142/b347/sl.delpfine/public_html/');

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leo
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Posts: 4251
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Location: Hungary

Re: Website cannot display the page

Post by leo » Sat Mar 12, 2016 7:40 am

change to
define('DIR_BASE', '/hermes/bosnaweb18a/b347/sl.delpfine/public_html/');
#define('DIR_BASE', '/hermes/bosoraweb142/b347/sl.delpfine/public_html/');

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